Returns & Exchanges
At Cocoon Furniture, we want you to be completely satisfied with your purchase; that is why we offer a 30-day return window for all items in their original condition. Whether the fit isn't right or you have changed your mind, our streamlined process ensures your exchange or refund is handled with care.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the product is unworn.
Ship It Back
Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing